Small postal parcels from Germany to the US via ocean freight

Many of our customers notice that shipments from Germany to the USA take an unusually long time. This is because the Deutsche Post transports the parcels to the USA by ocean freight. All small parcels to the USA are delayed considerably!

Deutsche Post stated: “At this time, transport capacities to the US are considerably reduced. In light of this, special measures are required in order to maintain mail and parcel service. Please note that effective September 15, 2020, we will ship some products to the US via ocean freight until further notice. As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions, the transit time may be considerably longer.” (Quote: Deutsche Post)

The expected shipping transit times from “25 to 30 days” were not even reached in the Christmas season of recent years. The reality is that customers have been waiting for their parcels since end of October, 2020. This is very regrettable, as Deutsche Post made the investigation process difficult, inquiry for small parcels to US earliest possible after 42 days. There is no timeframe available for a quick turnaround.

But USPS also seems to have difficulties processing the amount of parcels for the COVID 19 period. USPS gives the following message on the website: “Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience.” (Quote: USPS red headline)

We hope that the situation will ease in early January 2021 and that our customers will receive their packages. We are currently working on solutions with other carriers.

We thank our loyal customers for their patience.

Ocean freight