Parcel Tracking

Package Tracking: Ensuring a Smooth Delivery Experience

At GermanBuy.net, we exclusively ship all our items with tracking. We understand the importance of keeping our customers informed about their shipments. When you place an order with us, you can rest assured that your package will be tracked from start to finish.

At GermanBuy.net, we take pride in providing our customers with a seamless shopping experience, from the moment they place an order to the delivery of their cherished items. One crucial aspect of this process is package tracking. Let’s delve into the world of tracking, explore how it works, and highlight the benefits it offers.

The tracking number can be found in your GermanBuy.net account and in an email we send after shipping. Clients without an account receive an email with the tracking number after shipment.

How Does Package Tracking Work?

The Barcode System

When you place an order with GermanBuy.net, your package is assigned a unique barcode. This barcode serves as the package’s digital identity, allowing us to track its journey from our warehouse to your doorstep. Here’s how it works:

  1. Order Processing: After you complete your purchase, our team prepares your items for shipping. Each package receives a barcode label that contains essential information, including the sender’s details, recipient’s address, and the package’s contents.
  2. Departure from Our Warehouse: Once your package leaves our warehouse, it embarks on its journey. The first tracking event typically occurs at the International Parcel Center operated by Deutsche Post DHL in Frankfurt am Main, Germany. At this point, the barcode is scanned, and the package’s status is updated in our system.
  3. Transit and Scanning: As your package travels across borders, it passes through various transit points. At each location (such as airports, distribution centers, or customs checkpoints), the barcode is scanned. These scans provide real-time updates on the package’s location and movement.
  4. International Transit: During international transit, there may be periods when no tracking events are recorded. Don’t worry—this is normal. Sometimes, packages remain in transit without additional scans for several days. Rest assured that our system will capture any significant updates once the package reaches its destination country.
  5. Arrival in Your Country: When your package arrives in your country, it undergoes customs clearance and local processing. The barcode continues to play a crucial role in ensuring accurate tracking. Once the package is scanned at a local distribution center, you’ll receive updated information on its estimated delivery date.

Where Can I Track My Shipment?

We offer multiple options for tracking your shipment:

  1. DHL.com: Visit DHL’s official website and enter your tracking number. You’ll find detailed information about your package’s status, estimated delivery time, and any relevant updates.
  2. DHL.de: For German customers, DHL.de provides a user-friendly tracking interface. Simply input your tracking number, and you’ll receive real-time updates.
  3. DeutschePost.de: If you prefer to track your package directly through Deutsche Post, head to DeutschePost.de and enter your tracking number. You’ll get instant access to the latest tracking details.

Local Tracking by Postal Services

The Handover

When your package arrives in the recipient country, it transitions from international carriers (such as Deutsche Post DHL) to the local postal service. Here’s what happens next:

  1. Handover: The international carrier hands over the package to the local postal authority. At this point, the package’s tracking status is updated to reflect its arrival in the destination country.
  2. Local Scanning: The local postal service scans the package’s barcode. This scan confirms that the package has entered their system and is ready for further processing.

Tracking Options

Once the package is in the recipient country, you have several options for tracking its progress:

    1. USPS (United States Postal Service):
      • If your package is destined for the United States, visit USPS.com and enter your tracking number. You’ll receive real-time updates on its status and estimated delivery time.
    2. Canada Post:
      • For shipments to Canada, head to CanadaPost.ca and use your tracking number to track your package. Canada Post provides detailed information about its whereabouts.
    3. Australia Post:
      • Australian customers can track their packages on AusPost.com.au. Enter your tracking number, and you’ll get the latest updates on delivery status.
    4. New Zealand Post:
      • If your package is headed to New Zealand, visit NZPost.co.nz and input your tracking number. You’ll find information about the package’s journey within New Zealand.
    5. United Kingdom (Royal Mail):
      • Customers in the UK can track their packages on RoyalMail.com. Enter your tracking number for the latest updates.
    6. Japan (Japan Post):
      • Visit JapanPost.jp to track your package within Japan. Input your tracking number for real-time information.
    7. Hong Kong (Hongkong Post):
      • For packages headed to Hong Kong, track them on HongkongPost.hk. Enter your tracking number to stay informed.
    8. Singapore (SingPost):
      • Singapore-bound packages can be tracked on SingPost.com. Use your tracking number for updates.
    9. Israel (Israel Post):
      • Visit IsraelPost.co.il to track your package within Israel. Input your tracking number for the latest status.
    10. Saudi Arabia (Saudi Post):
      • For shipments to Saudi Arabia, track your package on SPLOnline.com.sa. Enter your tracking number for real-time updates.
    11. United Arab Emirates (Emirates Post):
      • Customers in the UAE can track their packages on EmiratesPost.ae. Input your tracking number for the most up-to-date information.
    12. Other countrys:
      • This is one way to obtain additional information: Please enter the tracking number on the website of the postal service in your country. This usually works after the package arrives in the destination country. Alternatively, you can also track the parcel on the Universal Postal Union (UPU) website at GlobalTrackTrace.ptc.post.

Universal Postal Union (UPU) Tracking

Additionally, for most postal services worldwide, you can track your package through the Universal Postal Union (UPU) platform. Visit GlobalTrackTrace.ptc.post and enter your tracking number to access global tracking information.

Other carriers

If we send your items with a carrier other than the Postal Service by Deutsche Post DHL, you can track the parcel on the origin carrier’s website. For example, for UPS, visit the ups.com website; for DPD, use the dpd.com website, and so on.

 

At GermanBuy.net, we understand the importance of transparency and peace of mind during the shipping process. Our robust package tracking system ensures that you’re always informed about your order’s progress. Whether it’s a small parcel or a large shipment, rest assured that we’re committed to delivering excellence every step of the way.

Happy shopping, and thank you for choosing GermanBuy.net!

 

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service. We’re here to help!

 

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